When are all Customer Retention deals going to be over? Cable
When are all VM Customer Retentions no longer going to be able to offer special deals or discounts?
Also will customers already on “lifetime” Customer Retention deals be able to keep them?
I think it is plain nasty that Virgin CS are not allowed to reduce a customer from one bundle down to a lower priced bundle. Will this end up being the only role of Customer Retentions – to move customers to lower priced bundles (ones available to all new customers and shown on the VM website).
Thanks for any answers.
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