I, along with tens of thousands of others, voted on the Celebrity Big Brother show. A mistake was made on the show and an announcement made that anyone who had made calls between 7.30pm on Wednesday 24th Jan and 9pm on Thursday 25th Jan were entitled to a full refund if they left requested details on a further number that they gave.
This I did. 6 weeks later I got a letter telling me they couldnt verify my claim, so I sent them a print-out of my phone bill with the calls highlighted.
We’re now another 3 weeks on. I telephoned Channel 4 and asked for the ‘Mobile and Telephony Team’ who were the people dealing with the ‘claim’, to be told that they dont exist.
I have already spent more in trying to get reimbursed than the cost of the original calls.
What is going on?