Should I expect more of my loyalty discount or being paying less for my service?
I don’t mind the extra £1 for TV, but they have reduced my loyalty discount at the same time!
This months bill is an extra fiver on what I usually pay! So am moving to e-billing for a start, but still want to either reduce or get bigger service (BB) I was satisfied with what I was paying before for the service, very happy, but now i’m annoyed.
Paying £46 (after discount)
BB L (£25)
TV XL (£23)
M PHONE (£11)
Weekend and Evening (£3.49)
Extra Normal V Box (£5)
Not massive overprice but the fact a new customer can have it for £51 with no loyalty discount means im only saving a fiver. Because they are overcharging me on BB and TV, but say its ok because of my really ‘big’ loyalty discount.
Speaking to retentions was just them saying ‘no you have best price, no you have best deal’ again and again really, even when I said well make the other box a V+ they tried to charge me £150 for it.
At least I’m near end of contract so can negotiate and shop around.
If in reality my loyalty discount is only equal to a fiver, surely they can do better?