Digispy

Every time I attempt to view any purchased or free VOD at peak times, i.e. weekend evenings and often weekday evenings, I have box appear which informs me that due to heavy demand in my area the programme is unavailable and to try again later. This results in having to watch purchased films either late at night or the next morning! Obviously a ridiculous state of affairs.

I emailed Virgin and explained the situation and have subsequently received a telephone call from a technician. He initially attempted to fob me off by trying to get me to agree to sign-off the fault as I could access VOD during the day!

This I refused and he eventually tested the line and said it had a low/slow capacity and would send an engineer around on Saturday morning to increase the capacity, whatever that is?

Has anybody else experienced this and any idea what they are (hopefully) going to do?

Sunday morning I ripped down an old fence and nicked the cable with my spade so phone out of order.

Late morning phoned Virgin faults and told them what I had done.

1:20 Bank Holiday afternoon chap turned up.

20 minutes later he had repaired the cable and buried it properly…….

Bet BT and Sky would be hard pressed to beat that for service.

I ordered a wireless router from VM before Christmas. They use UPS to courier it and if you are not able to take delivery in 3 attempts they return to sender. For various reasons I couldn’t, so bought one elsewhere and let them return it. A couple of bills came and no refund. Rang CS and got the brush off (takes a while/we have no way of knowing it’s been returned blah blah). Latest bill arrives, still nothing. E-mail them Friday night and get a reply today saying they’ve recredited my account with £47 (i’d only asked for £40 which was less the postage which I was happy to forgo).

First time i’ve e-mailed customer services and nice to know it works!

So today’s D-Day eh?

MGt call centre insn’t going to be submitting a bid forone of the multiplexes after all. Quelle surprise!!

The BBC/Sky bid has to be one of, if not, THE front runner as it currently stands. Sky News coverage is far supreme to News 24 anyway.

The Subject says it all…what are the odds that they will in fact come for it??

RE; Next update Due?

HI was just wondering to if any one knows what could be changed next.To when we have the next update.if so when will this be anyone know any info on this, or is there any one that works for ITV Digital and uses this board care to comment .
many thanks Dave

so i just got virgin media broadband, i had like 5 pages set as my homepages, did not opt to change it to the crappy virgin one.

so i activated my account an the net works how ever the home pages now dont, i load up firefox and it says ‘Please click on this link to continue with broadband activation…’
but im activated and its only these few pages that dont work whether i load them from the home page of manually type them in, they happen to be very important sites to me
::Fast dial, google, live.com, lycos.co.uk
so now i cant get my mail.
virgin dont know what is goin on,
the pages dont load in IE either
so i dont think reinstalling ff will work

any ideas

cheers guys

Was there anyone in the Edinburgh area that noticed they had lost their broadband connection due to the digital cable TV catch up service being down?

I have noticed that whenever there is a local fault for the TV service it automatically knocks off the broadband internet connection.

It appears do be back up now, but was down from apprx 5pm to 7am this morning, then off again from 7:50am to whenever as I was at work.

OK – Sunday morning, after having months and months of an intermittent connection (it would just drop whenever it felt like it, and come back equally as quick) my broadband decided to fall over completely.

Spent an hour on the phone to Prakesh in the Wirgin Media (never inspires my confidence when they cannot pronounce the company name correctly), and went through the rigmarole of having the desktop PC connected directly to the modem, checking the status (IPv4?) on a number of occasions – even connecting my laptop via a LAN cable, and using two separate LAN cables in case one of them was faulty.

In the few instances that it did connect to the net (the wee globe icon showing) – it couldn’t even muster Google’s homepage, and by the end of the hour on the phone, it wouldn’t connect at all. Prakesh deemed that I had a more serious issue, and booked a call for an engineer to visit today between 12 and 4.

This morning, I decided to tidy up the wires around the desktop PC (which hardly gets used in all honesty), simply to make the engineers life a bit easier. I plugged everything back in (PC direct to modem), fired the PC up, and bingo – I had a net connection, and at full speed too!

I then introduced the router into the equation – couldn’t even ping the modem, let alone connect to the net. I can connect directly to the router, and open its access page without any trouble, and when connected the PC and the laptops are all ’seeing’ each other on the network, so it would appear that the router is working.

As soon as I connect back directly to the modem, I can get a broadband connection (which I am using now).

My concern is, that the engineer is going to see this, blame my router and disappear into the sunset. I will then be left with no choice but to go and buy a new router – and if that doesn’t work when I get it home, I am up the creek without a paddle.

If it was the router at fault, why would the modem not work when wired directly on Sunday (numerous attempts)

This is the second modem I have had (took weeks to persuade them that the first one was faulty, yet the second the engineer saw it he said it wasn’t a happy bunny) – since installation, it has not been able to show the ‘Current Time’ on its status page, would this have any bearing or be a clue as to what is wrong?

On the Modem’s Log page, there are screeds of entries “DHCP Failed” “Started Uni-cast Maintainence Ranging – No Response Recieved” etc, etc – I cleared the log page last week, so these are all fairly fresh entries – do they mean anything?

The modem is a Scientific Atlanta 2100 – are they crap?

And my router is a Netgear WGT624v3 if it helps.

Any advice gratefully received, so that I can hopefully get a reliable broadband connection to all of my PC’s for the first time in months!

After enquiring about a bill over the phone. Managed to not only get that sorted out but also get a speed increase of 4mb to 10mb for just £2 extra month.

Bargain. Well done and praise due. Now if only Sky were that nice!