I’m looking for some help!

I’m doing some background work on VoD and IPTV and wonder if anyone can provide me with some screen shots/pictures of Virgin’s Catch-Up and VoD system – basically the front pages from the main menu’s and the screen shot when you go to play something back.

Anyone’s help would be very much appreciated

the normal tv is fine, all my channels are ok its just the OD content. It used to be fine.

Anyone any ideas?

Thanks!!

I have gone into the on demand bit where it lists all the programmes you can watch and selected this weeks Come Dine With Me.

The page comes up and tells me its free to watch, press ok to play

When I press ok, it asks me for a 4 digit pin number and says after 3 unsuccesful attempts my pin will be locked.

I’m only on freeview and as far as I know dont have a PIN number. I thought that when it said a programme was free to watch I’d be able to see it – I take it I am wrong?

I can still watch some programmes so I dont understand how to tell what I can watch and what I cant – can someone give me some guidance please?

Thank you

They say she owes £300 odd from her previous bill, yet they actually owe us over £200. We had a call feature, but cancelled it. They billed us for it repeatedly even though we rung them numerous times and told them we had cancelled it, which they said that was okay. We thought nothing of it, kept using the phone and paying off what we used during that period.

Next thing last month the internet goes off and they say because of that £300 bill, even though they bloody owe us money.

I have tried ringing multiple times and they say pay it and we’ll be refunded in the next bill in a few months time. Yet my mum cannot afford to pay that and they are pussyfooting about, doing nothing. They said they would ring but haven’t bothered. I sent an email two weeks it has been ignored.

I’m thinking of going to my solicitor over this nonsense. Anyone got any tips?

another call to virgin confirms that yes it is a new 12month contract so because the contract would run out in june we decide not to go ahead with the switch they confirm that everything is ok and the service would be back on in my mums within 48hours(they had already switched it off as the moving date had to be changed due to the snow) things came back on the next day so i then sign up to vm myself(yes i know its a 12month contract but i got the deal i wanted as my mums was the xl phone which i had no use of so that was the main reason fo the change of mind also didn’t feel it was fair to add another 12month contract see as we still want to pay them each month they said we move you for free so you should happy with that. anyway back on track, the next bill my mum got was for £70(not the £22 it should be) so i ring vm for her who say sorry when it was put back on the person didn’t add the discount back on(it was a 12m loyalty disc from last june)

so they put it back on and amended the DD to what it should be. we think thats the end of it, roll on this month and the bill comes through for £90 £30 from last month and £70 charges for the service and a late payment fee also. so we call vm who say no they bill is correct you have no disc as you cancelled you service when you moved so we point out we never moved but because they switched the service off(a good few days before the switch was due) that means we cant have the same deal as before and if we want a new deal we need to sign again for 12months. spoke to a manager who wouldn’t do anything but put us on the lowest price £29 and give us £30 off the bill. now do we have anything we can do to be put back on the same price as before as this all seems to be a big joke from VM not happy atall with them after this. now add this to the fact that sky still wont stop billing me after 15months and that really does not leave me with much faith in paytv now lol.

any advice would be great, thanks

Also I have heard a rumout that you cannot take your V= box with you, as they have to issue you with another for the new address. The website doesn’t say that at all, like I say it’s just a rumour, but I really want to take my same box with me as I do have a lot of things on there that I want to keep.

Cheers.

I’ve been on the phone this morning to Virgin Media about my latest bill because I am having trouble understanding it. The language barrier on the phone was is a bit of a problem though, I think she was talking about last months bill in the end.

Total service charges £87.32
Includes VAT at the appropriate rate(s)

Refunds and adjustments £-53.68
Description Date/period Amount
Goodwill Gesture 4 February £-50.00
Bill Correction Adjustment 4 February £-11.33
VAT Credit 24 February £-3.35
Partial Months Service 4 February – 16 March £11.00

The £11.33 appeared last month and I had no idea where it had came from and neither had Virgin when I phoned them so they wiped it off. Now a £11.00 one as appeared and this is where I am getting really confused because I have no idea were these partial months charges are coming from.

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£107.00
Description Date/period Amount
Telephone Line Rental 17 March – 16 April £11.00
Talk International 17 March – 16 April £1.50
Talk Unlimited 17 March – 16 April £7.95
Talk Mobile 17 March – 16 April £1.50
Phone, TV & Broadband Saving 17 March – 16 April £-39.95
Free Voicemail 17 March – 16 April £0.00
T V Size: X L 17 March – 16 April £22.00
1 Additional V Box 17 March – 16 April £15.00
V+ Box 17 March – 16 April £20.00
Add Set Box(es) Discount 17 March – 16 April £-10.00
Skymovie 2,SkyMovie 1,Sports 1, 17 March – 16 April £26.00
Sports 2 £
XXL 50Mb Broadband 17 March – 16 April £52.00

Service other £34.00
Description Date Amount
Installation Charge 14 February £30.00
Payment Handling Charge 17 March £5.00
E Bill Discount 17 March £-1.00

___________________________________________

In the past I have been paying

£85 VIP
£5 payment charge
£11 upgrade to 50mb

£101

From this month throw in an additional V+ box at £10 a month and a one off £30 installation fee. That should mean for this month my bill is £140.34 right?

Amount due £153.71

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i was wondering,

if so,mebody has got an onnet box, but diesnt have a card to go into it, will it still work, or will i need to obtain a new card??

if i need a new card, how woiuld i go abojut obtaining a new card for an onnet box?

also, will the onnet box work if i use the new upgrade??

please let me know,

many thanks

james

I’ve recently bought an old ITV Digital box from a car boot sale. (My first mistake!) It came with remote manual and mains.

It powers up but the first thing to appear in the STB’s display is “Retrying Update”. This scrolls past for a few minutes then, “Update Error” Appears, This continues indefinatly. I have never been able to get any picture information out of the box (No programmes, no menus) I’ve had it hooked up via Scart and RF but still nothing.

I’ve opened the box up to see if there was any obvious damage, old tea stains etc, but it appears to be brand new.

Can anyone help me fix this or sould I say goodbye to my £40 and go out and buy a new one?

Thanks in advance

ultro100