Digispy

Sorry but I’m getting quite fed up with Virgin Media. NTL all is forgiven!

I got phoned up by the sales department in August to upgrade my package – Phone L, Broadband XL, + TV L.

This I could have for £1 extra a month, no catches (I checked) bearing in mind I felt that it was overpriced before – i.e. £42.70 a month.

First month (September) fairly accurate at £47.86 as phone calls would have been added on top.

Last month (October) – got it wrong – charged £53.46 – phoned and complained – given a discount of £10.50 to go on tomorrow and was put on package I was supposed to be in.

Just checked bank statement – this month (and this is before the second payment goes thru at the end of the month) – £72.77

So angry – made the mistake of ringing now – got thru to India – he obviously hadn’t got a clue so put me thru to the moving house line and got cut off.

Rung back explained it all again and was offered a discount of £8.00 – I said I’d be ringing tomorrow to sort it out.

The money is going out by direct debit – always had 2 payments – they’d send a bill for one part (Phone etc.) and Broadband at £25 per month would have an email sent to me.

However I now only get a bill for the phone – no notification that they are changing the broadband amount – i.e. the £72.77 this month. Can they legally do this? Can I cancel my direct debit and pay by cheque for example? Any help would be welcome thanks before I ring them again tomorrow evening.

Sorry but I’m getting quite fed up with Virgin Media. NTL all is forgiven!

I got phoned up by the sales department in August to upgrade my package – Phone L, Broadband XL, + TV L.

This I could have for £1 extra a month, no catches (I checked) bearing in mind I felt that it was overpriced before – i.e. £42.70 a month.

First month (September) fairly accurate at £47.86 as phone calls would have been added on top.

Last month (October) – got it wrong – charged £53.46 – phoned and complained – given a discount of £10.50 to go on tomorrow and was put on package I was supposed to be in.

Just checked bank statement – this month (and this is before the second payment goes thru at the end of the month) – £72.77

So angry – made the mistake of ringing now – got thru to India – he obviously hadn’t got a clue so put me thru to the moving house line and got cut off.

Rung back explained it all again and was offered a discount of £8.00 – I said I’d be ringing tomorrow to sort it out.

The money is going out by direct debit – always had 2 payments – they’d send a bill for one part (Phone etc.) and Broadband at £25 per month would have an email sent to me.

However I now only get a bill for the phone – no notification that they are changing the broadband amount – i.e. the £72.77 this month. Can they legally do this? Can I cancel my direct debit and pay by cheque for example? Any help would be welcome thanks before I ring them again tomorrow evening.