We’d had frequent disconnections with our old modem so Virgin came out and replaced with a 256. I have a wireless router and then pc connected into that
Since the engineer has come out (2 days ago), we have been unable to get online. I can get to the modem on 192.168.100.1 and login and can also get to act2.virginmedia.com (which it keeps routing me to)
I have been through 2 (very painful) calls with the Indian techs who have now twice taken my new MAC address and have tried to send down a new config to the modem. The last call was absolutely frustrating, being told it must be my ethernet cable, it must be my pc, take the router out and connect direct. For the love of god, i can get to the activation site, it’s not a problem with my router.
The last ‘tech’, and i use the term loosely, has escalated the call and someone will look into it within 72 hours. Lucky me.
Is there anyone i can speak to and try to get this resolved? I wasn’t given a number i could call back on (except 151) and i have no support case number (do they have such things at VM?). I don’t even have a time when they will call back and they only have my landline.
I checked the event log on the modem and after every reboot it tried to download\install a new package which fails with a signature error, mean anything? It doesn’t appear that the modem has the right config for me, it’s set to (a default?) of 10Mb, i’m on the 20Mb package.
Thanks
d