Digispy

Video on demand, particularly TV Choice On Demand, for the last 4 days does not work and I keep getting a message stating the following;

Quote:

We are currently expeiencing high demand in your area. Please try again in a few minutes.

If this keeps happening, please call us free on 151. If you’re not a customer of our phone service see “Help & Info” from your Virgin TV Homepage for all contact details or check the back of your bill Quote 9132 when you call.

Can’t phone them at the moment coz they’re closed.

I’ll try again later during the day but they’ll just say the same thing again about capacity issues.

I tried looking for another thread having a moan about this, but I couldn’t find one. Apologies if I’ve been blind and missed it!

I’d just like to announce my remote flinging frustration at the TV on demand service late at night, with that FilmFlex advert running constantly. It wouldn’t be so bad, but it’s barely 20 seconds long!

“FilmFlex has over 500 films at your fingertips” … “or stay up late watching a thriller” … “FilmFlex. 500 films at your fingertips” … *cycles* “FilmFlex has over 500 films at your fingertips”

*throws remote control at screen*

It’s extremely annoying to hear this constantly when trying to sift through the endless amounts of ridiculously named CBBC/CBeebies content for something good to watch.

Is this a common thing? Or is there just something wrong with my box? (oo-er). I’d be surprised if everyone has to suffer through this. I mean, I’d have expected a lot more On Demand related fatalities by now.

hi

before i go ring virgin and waste my time i was wondering about this.

im on virgins VIP pack, but to be honest the tv part is crap, and there isnt enough hd, the box randomly crashes and is slow and it does my head in!

im thinking of getting sky hd to replace it.

my contract is up with virgin in december.

do you think they will let me cancel the tv but keep the phone and broadband before december or do you think ill have to wait till then?

jim

Just got my bill and without telling me they have put it up by £3.50 – my package runs until end of next month! Stupid indian call centre said bb gone up by £2 and I have lost my discount on my tv package. I am sooooooooooooo angry!!! ahhhh! I dont even want the 10mb bb and so I have to pay for something I dont want!

THIS MONTH
Advance charges £34.50
Description Date/period Amount
Telephone Line Rental 05 May – 04 June £11.00
Loyalty Pack B B/ Phone/TV B 05 May – 04 June £-19.50
TV Size: X L 05 May – 04 June £23.00
V+ Box 05 May – 04 June £0.00
Broadband Size: M 05 May – 04 June £20.00
Service other £-1.00

LAST MONTH
Advance charges £31.00
Description Date/period Amount
Telephone Line Rental 05 April – 04 May £11.00
Loyalty Pack B B/ Phone/TV B 05 April – 04 May £-20.00
TV Size: X L 05 April – 04 May £22.00
V+ Box 05 April – 04 May £0.00
Broadband Size: M 05 April – 04 May £18.00
Service other £-1.00

Just wondered what peoples thoughts were regarding the the acclaimed “Better” offering Virgin have given as a replacement for the old Customer Zone.

We used to get:
– 10 free prints vis photobox each and every month.
– 3 free music downloads each and every month
– Encyclopedia
– Free games
– plus a few other bits n bobs

So now we get
– Free online storage.
– 25 Free prints a month (for 12 months!)

Now can someone please tell me HOW this is bigger and better than what the old customer zone offered?!

BTW VM, Not impressed that you decided to up the cost of my package by over 10% to boot!
I dont watch 90% of the XL package.
I dont use the landline.
I only really have the package for the V+ recoring function and BB.

Freesat might be on the cards at this rate.

Rant Over

hi

ive got the full virgin vip pack at the moment.
i think im in contract until december

will they let me cancel just the tv and keep the broadband and phone without any penalties?

thinking of moving the tv over to sky thats all because they have more hd content

any help would be great

cheers

I have been getting ready to ditch VM and go with Sky, however i have discovered something today which has but a hold on my leaving Virgin!

I wasn’t aware of the fact that i should have a master virgin telephone point as well as my old BT telephone point and not a virgin phone socket in place of my BT one! I have called Virgin today to enquire about this and have been told to wait while this is escalated to the installation team!

Has anyone also had a similar problem with Virgin or is it just me?

Hi everyone. I am currently on the following plan.

XL Phone: £11.00
M Television: FREE
XL Broadband: £25

Now exluding installation I would like to upgrade to..

XL Phone: £11.00
XL Television: ??
XL Broadband: £25
V+ Box: ??
Extra V Box: ??
Extra V Box:??
Possibly an extra V+ box:??

Now the site doesn’t make sence really how much extra boxes will be and the upgrade wizard doesn’t appear to say prices.

I know I have alot of boxes listed, this IS possible as I contacted Niel Berkett (Spelling?) and was told high up, they’ll give us an exception.

Cheers.

Hello everybody and sorry in advance for this noddy question.

I have a V+ box ex of the Manchester ex-NTL network that is no longer in use. VM are showing no interest in collecting it.

My mum is a VM susbscriber on the ex-telewest network in Liverpool with an old Pace box.

Can I plug my V+ box in round there to get the recording functionality (but obviously not the HD channels)? Or are the units tied to an individual subscriber.

Failing that… is there anything useful I can do this with V+ box.

Hi.

I’ve been on the phone this morning to Virgin Media about my latest bill because I am having trouble understanding it. The language barrier on the phone was is a bit of a problem though, I think she was talking about last months bill in the end.

Total service charges £87.32
Includes VAT at the appropriate rate(s)

Refunds and adjustments £-53.68
Description Date/period Amount
Goodwill Gesture 4 February £-50.00
Bill Correction Adjustment 4 February £-11.33
VAT Credit 24 February £-3.35
Partial Months Service 4 February – 16 March £11.00

The £11.33 appeared last month and I had no idea where it had came from and neither had Virgin when I phoned them so they wiped it off. Now a £11.00 one as appeared and this is where I am getting really confused because I have no idea were these partial months charges are coming from.

______________________________________________

£107.00
Description Date/period Amount
Telephone Line Rental 17 March – 16 April £11.00
Talk International 17 March – 16 April £1.50
Talk Unlimited 17 March – 16 April £7.95
Talk Mobile 17 March – 16 April £1.50
Phone, TV & Broadband Saving 17 March – 16 April £-39.95
Free Voicemail 17 March – 16 April £0.00
T V Size: X L 17 March – 16 April £22.00
1 Additional V Box 17 March – 16 April £15.00
V+ Box 17 March – 16 April £20.00
Add Set Box(es) Discount 17 March – 16 April £-10.00
Skymovie 2,SkyMovie 1,Sports 1, 17 March – 16 April £26.00
Sports 2 £
XXL 50Mb Broadband 17 March – 16 April £52.00

Service other £34.00
Description Date Amount
Installation Charge 14 February £30.00
Payment Handling Charge 17 March £5.00
E Bill Discount 17 March £-1.00

___________________________________________

In the past I have been paying

£85 VIP
£5 payment charge
£11 upgrade to 50mb

£101

From this month throw in an additional V+ box at £10 a month and a one off £30 installation fee. That should mean for this month my bill is £140.34 right?

Amount due £153.71

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