Ok, some history.
I moved in to my flat November 2007, and took out Virgin’s 3 for £30 deal on TV, phone and internet. This was great. After 12 months they hiked my bill up to over £50. When I rang and complained and tried to cancel the guy on the phone told me, ok, I can get it back down to £32 a month for you for the same service. Yeah go for it, I told him.
Now, I am moving house next week and just phoned up Virgin but oh oh, it’s not a cable area. The woman on the phone offered me phone and internet but said they can’t do cable TV there. I told her that was pointless since I mainly wanted the TV, and I’d just cancel my account and go with Sky.
Then she said I’m still tied in to my contract and it would cost me £120 to leave them. What a crock of sh*t. I started my contract back in November 2007. Turns out the bill reduction I got just before Xmas tied me in for another 12 months. Absolute joke. The guy on the phone did not tell me this, since as I knew I would be moving I certainly wouldn’t have agreed to it.
So what am I to do now? Cancel the lot, bite the bullet and pay the £120 and then go with Sky and (what I consider to be) a vastly inferior TV service. Also get my phone and internet with them – but lose the email address I have had for 6 years (an old Blue Yonder one).
Or – keep phone and internet with Virgin and just get TV from Sky? I have a V+ box though, so going back to standard def TV will be a real ballache (even if it is just upscaled at the moment – not really HD).
The Virgin website mentioned something about free TV on the site if you’re in a ‘national’ area rather than cable, but the woman on the phone didn’t mention this. Any ideas?
I really don’t know what to do. I might just go the whole hog and go for Sky HD with internet and phone. Do I need a BT line for this? Would anyone recommend it?
Basically what would you guys do in this situation?
Thanks.